+ What are your opening times?

Our lab is open from Monday to Saturday 10 am to 5 pm. Orders placed online can also be dropped through our letterbox 24/7.

+ What are your turnaround times?

Times will vary depending on the service:

C41 Processing: 24 hours (same day or as quick as 1 hour available at our Bristol lab)

B&W Processing: 2-3 days (Currently processed on Tuesdays and Fridays)

E6: 7-14 days

Photographic/Giclee Printing: 24 hours

Slides & Prints Scanning: 1 to 3 days

We will dispatch your order within 24 hours of its completion. It should normally arrive within 2 days of dispatch.

If your work is more urgent or you have a specific deadline, please get in touch with us here and we will do our best to meet your needs

+ How can I send in film to you?

If you want to send us your films for processing, follow these 3 easy steps:

1. Place your order: You can place your order online here. Please select the process (C41, B&W or E6) and any prints or scans if required. Fill in your details and proceed with payment.

2. Pack your films: After placing your order, you will receive a confirmation email with your order number. Please pack your films carefully and securely, including your name and order number inside the package.

3. Post your order: Find your nearest post office and send your order to: Photographique, 53 North Street, BS3 1EN Bristol.

We recommend using a tracked service when posting your orders.

+ Can I print digital photographs with you?

Yes, just place your order here and send your files to us. When ordering, you will be able to select the size, quantity and paper type for your prints.

+ When can I collect my negatives/prints?

If you have placed your order through our online ordering system you will receive a notification when it is ready for collection.

If you have placed your order in-store, please refer to our turnaround times.

Orders not collected within 2 months will be disposed of.

+ Do you send any notifications after you dispatch mail orders?

When we dispatch your order you will receive an email with the tracking number for your parcel.

+ How long does it usually take for my order to arrive?

We send orders out Monday-Friday on a 24-hour tracked service and the average arrival time is usually within 2 days.

+ What do you do if my film comes out blank?

If there are no visible images on your film we will notify you via email or telephone. We can offer a partial refund to cover any scanning/printing/postage costs where applicable, but we will still need to charge for the development.

+ How do I know which processing service to select for my film?

Your film canister should indicate which service to use (C41, B&W or E6), most colour films will be C41, though some B&W films (such as Ilford XP2) require C41 processing. If you are unsure please feel free to get in touch here so we can help.

+ Do you scan films that have already been developed?

Yes – we can scan single frames or entire films. Please visit this page to view options.

If you need the very best resolution for your scans, we also offer a high-end service with our Imacon Flextight Scanner here.

+ Do you scan slides or physical photographs?

We offer a scanning service for slides and prints - ideal for those who have a large family photo archive. We aim for a 2-day turnaround on slide and print scanning orders of up to 100 items. If you have a larger quantity, please contact us to discuss turnaround.

+ Do you sell film or batteries for a film camera?

We sell an extensive range of the most popular films and batteries at very competitive prices. If you are looking for fresh new film stock, click here and take a look at our stock.

You can also contact us here if you have any questions about a specific film, we are always happy to help you.

+ What size are your scans and what would you recommend each resolution for?

When scanning your photographs from your films you can choose between these 3 main options:

1. Proof (1228 x 1818 pixels, 350KB, JPG): This option is perfect for sending your files to friends, posting on social media or cataloguing your work.

2. Standard (2433 x 3637 pixels, 1-2MB, JPG): This is our most popular resolution – perfect for social media and basic editing.

3. High (3648 x 5444 pixels, 4-5MB, JPG): This option is ideal for fine-tuning editing and large-format printing

For ultra-high-resolution scanning we offer a service using our Imacon Flextight Drum Scanner:

1. Imacon Scanning (300MB, 16bit TIFF): Exquisitely detailed scans, perfect for professional editing and large format printing

+ What’s the difference between C-type paper and Gicleé paper?

We use two types of high-end photographic paper:

C-type Paper: This is the type of paper that we mainly use for photography prints. We print on Fujifilm Crystal Archive Supreme paper, which is a heavier paper than most photo labs. Our C-type printer combines the very latest in digital exposure technology with a traditional chemical wet process. This Fuji printer delivers archival quality prints up to 12x18” and you can choose between two paper finishes:

• Gloss: the traditional shiny photo prints are still a firm favourite with a smooth clean look.

• Lustre: by far our most popular option. This is a semi-matt satin type finish. It is less reflective than Gloss, making it great behind glass.

Giclée Paper: This is an inkjet system to produce top-quality long-lasting prints suitable for display in your boardroom, in a gallery or in your front room. Here is our current range of types of paper you can choose from:

• Gloss (270 gsm): the traditional shiny photo prints are still a firm favourite with a smooth clean look.

• Lustre (270 gsm): by far our most popular option. This is a semi-matt satin type finish. Less reflective than Gloss making it great behind glass.

• Ultra Matt (270gsm): a full matt paper that maintains good colour depth. It also works well with non-photographic images

• High White Cotton (315gsm): - heavier and slightly textured, with an off-white finish. Ideal for artwork reproduction.

• NST Bright White (315gsm): - similar to High White Cotton, but with a bright white base and more gentle texture. Great for black and white prints.

• Canvas (340gsm): a traditional artist style canvas.

+ Do you take passport pictures?

Unfortunately, we no longer offer this service.

+ Do you offer a discount on bulk processing/printing?

We offer discounts for students (10% off) and for Martin Parr Foundation members (10% off). However, at the moment we do not have a fixed discount rate for bulk orders.

If you do have a large order, please contact us here to discuss a discounted service